At Crescent Nest, your satisfaction is our priority. We’re confident that you’ll
love your new Crescent Nest bamboo electric toothbrush, but if for any reason
you’re not completely satisfied, we offer a hassle-free 30-day money-back guarantee.

How It Works:

• You have 30 days from the date of delivery to try your Crescent Nest toothbrush.
• If you’re not completely satisfied, you can return the toothbrush for a full refund of the purchase price.

Eligibility Criteria:

• The toothbrush must be returned in its original packaging with all components (e.g., charger, user manual) included.
• Proof of purchase (e.g., receipt or order confirmation) must be provided.
• Toothbrush heads are excluded from the money-back guarantee due to hygienic reasons and cannot be refunded.

Exclusions:

• Items showing signs of misuse, neglect, or damage caused by improper use are not eligible for a refund.
• Shipping fees are non-refundable unless the product is defective or incorrect.

How to Initiate a Return:

1. Contact Us: Email us at hello@crescentnest.com with your order details and reason for requesting a refund.
2. Receive Instructions: Our customer support team will provide a return shipping address and any additional instructions.
3. Return the Product: Ship the toothbrush back to us securely. We recommend using a trackable shipping service to ensure safe delivery.

Refund Process:

• Once we receive and inspect the returned product, we will notify you of the approval or
  rejection of your refund.
• Approved refunds will be processed within 7 business days and issued to your original
  payment method.

Customer Support: If you have any questions about our 30-day money-back guarantee or need assistance with your return, please reach out to us.

We want you to feel confident in your decision to choose Crescent Nest. Thank you for giving us a try!