Terms of service

Welcome to Crescent Nest. By accessing or using our website (www.crescentnest.com) and purchasing our products, you agree to be bound by the following Terms and Conditions. Please read them carefully before using our services. If you do not agree with any part of these terms, you must not use our website.

1. General Information

  • Crescent Nest operates as a New Zealand-based business providing sustainable products globally.
  • These Terms and Conditions apply to all users of the website, including browsers, customers, merchants, and contributors of content.
  • Crescent Nest reserves the right to modify or update these terms at any time without prior notice. Any changes will take effect immediately upon posting to the website. It is your responsibility to review these terms periodically.

2. Orders and Payment

  • By placing an order through our website, you confirm that you are purchasing for personal, non-commercial use.
  • All orders are subject to availability, and Crescent Nest reserves the right to refuse or cancel any order for any reason, including suspected fraudulent activity or pricing errors.
  • Prices are listed in New Zealand Dollars (NZD) unless otherwise stated. For international customers, your payment method may convert the amount into your local currency, and any associated fees are your responsibility.
  • Accepted payment methods include credit/debit cards, PayPal, or other payment gateways as displayed at checkout. Payment must be made in full before your order is dispatched.

3. Shipping and Delivery

  • Crescent Nest ships globally. Shipping costs, delivery times, and conditions are outlined in our Shipping Policy.
  • Delivery timeframes provided are estimates only. Crescent Nest is not responsible for delays caused by customs clearance, courier services, or other external factors beyond our control.
  • International orders may be subject to import duties, taxes, and customs charges, which are the responsibility of the customer. Crescent Nest is not liable for these charges or for goods confiscated by customs.

4. Returns, Refunds, and Warranties

  • Our Return and Refund Policy outlines the conditions for returns, exchanges, and refunds. Please refer to our Return and Refund Policy for details.
  • All Crescent Nest toothbrushes come with a 12-month limited warranty against manufacturing defects. This warranty does not cover normal wear and tear, misuse, or unauthorized repairs.

5. Subscription Services

  • The Crescent Care Plan subscription is a recurring service billed monthly. By subscribing, you authorize Crescent Nest to charge your payment method for the agreed amount each month until cancelled.
  • Subscriptions can be cancelled at any time, but refunds will not be provided for previous payments or shipments already processed.

6. Intellectual Property

  • All content on this website, including text, graphics, logos, images, videos, and software, is the property of Crescent Nest or its licensors and is protected by intellectual property laws.
  • You may not reproduce, distribute, modify, or use any content from this website for commercial purposes without prior written consent from Crescent Nest.

7. Privacy Policy

  • Crescent Nest values your privacy. By using this website, you consent to the collection and use of your information as outlined in our Privacy Policy.
  • We take reasonable measures to protect your personal information but cannot guarantee the security of data transmitted online.

8. Limitation of Liability

  • Crescent Nest’s liability for any claim related to our products or services is limited to the amount paid for the product in question.
  • Crescent Nest is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
  • While we strive to provide accurate product descriptions and information, Crescent Nest does not guarantee that all content is error-free, complete, or current.

9. Use of the Website

  • You agree not to use this website for any unlawful or prohibited purposes, including:
    • Engaging in fraudulent activity.
    • Disrupting or interfering with the website’s functionality or security.
    • Posting or transmitting any harmful or offensive content.
  • Crescent Nest reserves the right to restrict or terminate your access to the website if you violate these terms.

10. Governing Law

  • These Terms and Conditions are governed by and construed in accordance with the laws of New Zealand. Any disputes arising out of or relating to these terms will be resolved in the courts of New Zealand.

11. Contact Us

For any questions or concerns regarding these Terms and Conditions, please contact us.

Thank you for choosing Crescent Nest. We appreciate your trust in our sustainable products and look forward to serving you.