30-Day Money-Back Guarantee
At Crescent Nest®, your satisfaction is our priority. We're confident that you'll
love your new Crescent Nest® bamboo electric toothbrush, but if for any reason
you're not completely satisfied, we offer a hassle-free 30-day money-back guarantee.
How It Works:
- You have 30 days from the date of delivery to try your Crescent Nest® toothbrush.
- If you're not completely satisfied, you can return the toothbrush for a full refund of the purchase price.
Eligibility Criteria:
- The toothbrush must be returned in its original packaging with all components (e.g., charger, user manual) included.
- Proof of purchase (e.g., receipt or order confirmation) must be provided.
- Toothbrush heads, Tongue Scraper, and Dental Floss are excluded from the money-back guarantee due to hygienic reasons and cannot be refunded.
Exclusions:
- Items showing signs of misuse, neglect, or damage caused by improper use are not eligible for a refund.
- Shipping fees are non-refundable unless the product is defective or incorrect.
- Return shipping costs are the responsibility of the customer (except in cases of defect or shipment error).
How to Initiate a Return:
- Contact Us: With your order details and reason for requesting a refund.
- Receive Instructions: Our customer support team will provide a return shipping address and any additional instructions.
- Return the Product: Ship the toothbrush back to us securely. We recommend using a trackable shipping service to ensure safe delivery.
Refund Process:
- Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7 business days and issued to your original payment method.
Customer Support: If you have any questions about our 30-day money-back guarantee or need assistance with your return, please reach out to us.
We want you to feel confident in your decision to choose Crescent Nest®. Thank you for giving us a try!