Refund policy

At Crescent Nest, we are committed to providing premium products that you’ll love. If you experience any issues or concerns, our return and refund policy is here to help.

Returns
We accept returns within 30 days of the delivery date under the following conditions:

  • The product must be in its original condition (unused, undamaged, and in its original packaging).
  • A proof of purchase (e.g., receipt or order confirmation) is required.

Non-Returnable Items:

  • Used or damaged products.
  • Toothbrush heads, Tongue Scraper, and Dental Floss due to hygienic reasons.
  • Products purchased on clearance or as part of special promotions.
  • Products damaged due to misuse, neglect, or improper handling.

Refunds
Refunds are processed in the following cases:

  • Product Defects: If your product arrives damaged or has a manufacturing defect, please contact us within 7 days of delivery to arrange for a replacement or refund.
  • Incorrect Items: If you receive the wrong item, contact us immediately. We’ll cover the cost of return shipping and send the correct product.
  • Change of Mind: For unused products returned within the 30-day return period, a refund will be issued minus the original shipping fee.

Refund Process:
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 7 business days to your original payment method.

Warranty Claims
Your Crescent Nest toothbrush comes with a 2-Year warranty against manufacturing defects. If your toothbrush stops functioning within the warranty period:

  • Contact us with your proof of purchase.
  • If the claim is valid, we’ll replace or repair the item free of charge.

Exclusions from Warranty:

  • Normal wear and tear (e.g., scratches, abrasions, discolouration, or fading).
  • Damage caused by misuse, neglect, or unauthorized repairs.
  • Brush heads are not covered under warranty.

How to Initiate a Return

  1. Contact Us: With your order details, reason for return, and any supporting photos (if applicable).
  2. Receive Instructions: Our team will provide you with a return shipping address and detailed instructions.
  3. Ship the Product: Package the item securely and send it to the provided address. For your security, we recommend using a trackable shipping service.

Return Shipping Costs

  • For defective or incorrect items, Crescent Nest will cover return shipping costs.
  • For change-of-mind returns, the customer is responsible for the return shipping costs.

Customer Support
If you have questions about our return or refund policy, or if you’d like to initiate a return, please contact us.

We’re here to help and ensure your experience with Crescent Nest is exceptional.