General

What makes Crescent Nest unique?

Crescent Nest is a New Zealand-based brand dedicated to creating premium, sustainable oral care products. Our mission is to inspire greener living through innovative designs that prioritize both your smile and the planet.

What makes Crescent Nest eco-friendly?

We focus on sustainable materials, such as bamboo brush heads and recyclable components, paired with eco-conscious packaging. Our products are designed to reduce waste and environmental impact while delivering exceptional oral care.

Where are Crescent Nest products made?

At Crescent Nest, our products are thoughtfully designed in New Zealand and crafted in world-class factories in China. We partner with manufacturers who adhere to strict ethical standards, including compliance with BSCI or SMETA certifications, ensuring responsible and sustainable production practices.

Do Crescent Nest products have a warranty?

Yes! Please find our warranty policy here.

Does Crescent Nest offer oral care solutions for businesses, dental clinics, wholesalers, eco-friendly retailers, etc?

Yes, we are proud to offer exclusive pricing and services to our Trade partners. Contact us at hello@crescentnest.com or fill the form to find out more!

Shipping & Returns

Where do you ship?

Crescent Nest ships within New Zealand!

Got a suggestion for where we should deliver next? Slide into our DMs on Instagram/Facebook or drop us an email—we’d love to hear from you!

How much does shipping cost?

Free standard delivery within New Zealand for all orders over NZD $150, otherwise, a flat fee of NZD $9.5 applies for New Zealand Order. 

We are working hard to keep our shipping costs down. The shipping costs will be calculated automatically during the checkout process so that you have certainty of the costs upfront.

What is your return policy?

Please find our return and refund policy here

Received damage product, what should I do?

Sorry about this. Sometimes the trip from our warehouse to your home can rough it up a bit. Send us a note to hello@crescentnest.com and we’ll follow up right away to help you get a replacement.

Orders

What type of payment do you accept?

We accept Visa, Mastercard, Debit or Credit Card, PayPal and Afterpay. You can choose these payment methods at checkout.

When will my order ship?

We aim to dispatch parcels the same or following business day from the time of order. This may vary due to high order volumes on any given day. Orders placed on a weekend or public holiday will be processed the next business day.

How long will it take to deliver my order?

At Crescent Nest, we partner with NZ Post to deliver your orders. Your orders typically take 3-10 business days to reach you, depending on your location. Deliveries to rural areas may take slightly longer.
Thank you for your patience and understanding!

How can I track my order?

Once your items are available for delivery, we will email you to let you know that your parcel is on its way.

You can track the progress of your order using our Track Your Order page. If you can’t find your tracking number or you didn’t receive an email from us, reach out to us at hello@crescentnest.com and we’ll help you locate it.

How do I change or cancel my order?

We move quickly, so get in touch as soon as you know you want to edit your order.