Crescent Nest Referral Program Terms and Conditions

These terms apply to the Crescent Nest Refer a Friend Program, referred to in these terms as the Program.

By registering for, sharing or using a Crescent Nest referral link or referral code, you agree to these terms, together with the Crescent Nest Terms of Service and Privacy Policy.

1. Who can participate

To participate as a Referrer, you must:

• Be at least 18 years old.
• Have a valid email address.
• Participate as an individual for personal, non-commercial purposes.
• Comply with these terms and all applicable laws.

No previous purchase is required to become a Referrer.

Crescent Nest employees, contractors and representatives may not participate unless Crescent Nest has approved their participation.

Businesses, resellers, affiliates and other commercial operators may not use the Program for commercial promotion or lead generation unless expressly approved by Crescent Nest.

2. Program currency

All amounts under the Program are stated and calculated in New Zealand dollars (NZD).

The Program offers:

• NZ$20 off for an eligible Referred Friend; and
• A NZ$10 Referral Reward for the eligible Referrer.

Where the website, payment provider or card issuer displays an estimated amount in another currency, the underlying NZD amounts, minimum-spend requirements and reward values stated in these terms will apply.

Any currency conversion fees or exchange-rate differences charged by a payment provider or card issuer are the participant’s responsibility.

3. Key definitions

For these terms:

Referrer means the person who registers for and shares a personalised Crescent Nest referral link or code.

Referred Friend means the person who receives and uses the referral link or code.

New Customer means an individual who has not previously completed a paid purchase directly through the Crescent Nest website.

Subscribing to Crescent Nest emails, creating an account without purchasing, receiving a Crescent Nest product as a gift or purchasing through an independent retailer does not, by itself, prevent someone from being considered a New Customer.

Referral Offer means the NZ$20 discount offered to an eligible Referred Friend.

Referral Reward means the NZ$10 discount reward issued to an eligible Referrer.

Qualifying Order means the Referred Friend’s first eligible Crescent Nest order that meets all requirements in these terms.

4. How the Program works

The Referrer must register through the Crescent Nest referral page to receive a personalised referral link or referral code.

The Referrer may share the link or code with friends, family members and personal contacts who may genuinely be interested in Crescent Nest.

To complete a qualifying referral:

1. The Referred Friend must access Crescent Nest through the Referrer’s personalised link or use the associated referral code.
2. The Referred Friend must be a New Customer.
3. The Referred Friend must place a Qualifying Order through the Crescent Nest website.
4. The referral code must be successfully applied at checkout.
5. The order must meet all eligibility, payment and minimum-spend requirements.

Only one Referrer may receive a Referral Reward for each Referred Friend.

Where a Referred Friend receives referral links or codes from more than one person, the link or code used for the Qualifying Order will determine which Referrer receives the reward.

Referral discounts cannot be added retrospectively after an order has been placed.

5. Offer for the Referred Friend

An eligible Referred Friend will receive:

NZ$20 off their first eligible Crescent Nest order of NZ$100 or more.

The minimum spend is calculated using the eligible product subtotal:

• After any automatic or otherwise permitted discounts.
• Before applying the NZ$20 Referral Offer.
• Before shipping, duties, taxes or other external charges.

The Referral Offer:

• Is limited to one use per Referred Friend.
• Is available only on the Referred Friend’s first eligible direct Crescent Nest order.
• Has no cash value.
• Cannot be exchanged for cash, a refund, gift card or store credit.
• Cannot be transferred, sold or traded.
• Cannot be combined with another discount code unless Crescent Nest expressly states otherwise.
• Cannot be applied to an order that has already been placed.
• Must be used before the expiry date shown with the offer.

6. Eligible and excluded purchases

Unless expressly stated otherwise, regular-priced products, sale products and Crescent Nest bundles may count towards the NZ$100 minimum spend.

The following do not count towards the minimum spend and cannot be purchased using the Referral Offer or Referral Reward:

• Gift cards.
• Shipping charges.
• Customs duties, taxes or other external charges.
• Wholesale, trade or business-to-business orders.
• Complimentary, warranty or replacement orders.
• Orders Crescent Nest reasonably determines are not genuine personal retail purchases.

Recurring subscription renewal orders do not generate referral rewards.

A customer’s first subscription order may qualify where the referral code is accepted at checkout and all other requirements are met.

Crescent Nest may identify additional excluded products on the referral page or relevant product page. Any material exclusion will be clearly disclosed before purchase.

7. Reward for the Referrer

For each eligible Qualifying Order, the Referrer will receive one NZ$10 Referral Reward.

The Referral Reward:

• Is valid for one use only.
• Must be used with the email address associated with the Referrer’s referral account.
• Can be applied only to an eligible product subtotal.
• Cannot be applied to shipping charges or gift cards.
• Has no cash value.
• Cannot be exchanged for cash, a refund, gift card or store credit.
• Cannot be transferred, sold, traded or shared with another person.
• Cannot be combined with another discount or Referral Reward unless Crescent Nest expressly states otherwise.
• Cannot be applied retrospectively to an order already placed.
• Expires 180 days after the date it is issued.

There is no minimum spend for the Referral Reward.

Where the eligible product subtotal is less than NZ$10, the reward will be limited to the value of the eligible products purchased. Any unused amount will be forfeited and will not be carried forward, refunded or reissued.

8. When Referral Rewards are issued

A Referral Reward will normally be issued within seven business days after the Referred Friend’s Qualifying Order has:

• Been paid in full.
• Been dispatched.
• Been successfully attributed to the Referrer.
• Passed Crescent Nest’s reasonable eligibility and fraud checks.

The reward will be sent to the email address associated with the Referrer’s referral account.

Payment-processing delays, order verification, technical issues or fraud screening may extend this timeframe. Crescent Nest will act reasonably when reviewing delayed rewards.

9. Cancellations, returns and refunds

No Referral Reward will be earned where the Qualifying Order is:

• Cancelled or declined.
• Subject to a payment reversal or chargeback.
• Fully refunded or returned.
• Found to be fraudulent or otherwise ineligible.

Where part of a Qualifying Order is returned or refunded, the referral will remain eligible only where the retained eligible product subtotal remains at or above NZ$100.

Where a Referral Reward has already been issued and the related Qualifying Order later becomes ineligible, Crescent Nest may:

• Cancel the unused Referral Reward; or
• Deduct an equivalent amount from a future Referral Reward.

Crescent Nest will not require repayment of a Referral Reward already used in good faith unless the referral involved fraud, deliberate misuse or a material breach of these terms.

Nothing in this section limits the Referred Friend’s rights under Crescent Nest’s refund policy or applicable consumer law.

10. Multiple referrals and reward limits

A Referrer may receive one NZ$10 Referral Reward for each different Referred Friend who completes a Qualifying Order.

Repeat purchases by the same Referred Friend do not generate additional Referral Rewards.

A Referrer may receive a maximum of 20 Referral Rewards within any rolling 12-month period. Referrals beyond this limit will not generate further rewards unless Crescent Nest expressly agrees otherwise.

Participants who regularly promote Crescent Nest for commercial purposes may be invited to apply for the Crescent Nest Affiliate Program.

Affiliates, paid creators, wholesale partners and other commercial partners cannot receive both a Referral Reward and an affiliate commission, wholesale benefit or other commercial reward for the same order.

11. Self-referrals and shared households

Self-referrals are not permitted.

This includes:

• Referring yourself using another email address, name or account.
• Creating duplicate or false customer accounts.
• Using another person’s identity without their genuine participation.
• Controlling both the Referrer and Referred Friend accounts.
• Arranging a transaction primarily to obtain a discount or reward.

People living at the same address may refer one another where they are genuinely different individuals making their own purchases.

A shared address alone will not automatically invalidate a referral.

Crescent Nest may use reasonably available account, order, email, payment, delivery and technical information to determine whether a referral is genuine.

12. Sharing referral links responsibly

Referral links and codes may be shared through:

• Personal emails or text messages.
• Private social-media messages.
• Personal conversations.
• Genuine posts on the Referrer’s own personal social-media account.

When sharing a referral link or code, the Referrer should clearly explain that they may receive a NZ$10 reward if the Referred Friend completes a Qualifying Order.

Referral links and codes must not be:

• Distributed through bulk or automated messaging.
• Sent through spam or unsolicited commercial messages.
• Promoted through paid advertising or sponsored search.
• Posted on coupon, voucher, deal-aggregation or public referral-code websites.
• Posted in groups or directories primarily created to distribute discount codes.
• Used in misleading, deceptive or unauthorised advertising.
• Used in a way that suggests the Referrer is a Crescent Nest employee, representative or official partner.
• Combined with false product claims, misleading environmental claims or inaccurate statements about Crescent Nest.

Referrers must share links only with people they know or reasonably believe will welcome the communication.

Participation does not give a Referrer permission to use Crescent Nest trademarks, branding, images or advertising materials for commercial purposes.

13. Electronic communications and consent

Referrers are responsible for ensuring their referral communications comply with applicable electronic-messaging and anti-spam laws.

Where the referral tool allows a Referrer to provide another person’s email address or contact information, the Referrer confirms that:

• They have that person’s permission to provide the information.
• The person has agreed to receive the referral invitation.
• The information provided is accurate.

Participating in the Program does not automatically subscribe the Referrer or Referred Friend to Crescent Nest marketing communications.

Marketing communications will only be sent where the recipient has separately consented or where otherwise permitted by law.

14. Fraud, misuse and suspension

Crescent Nest may investigate referral activity and withhold, cancel or revoke referral links, offers and rewards where it reasonably believes there has been:

• Fraud or attempted fraud.
• A self-referral.
• The deliberate creation of duplicate or false accounts.
• Misrepresentation of identity.
• Unauthorised commercial promotion.
• Spam or unsolicited messaging.
• Manipulation of referral tracking.
• Use of bots, scripts or automated systems.
• Posting on prohibited coupon or referral websites.
• A breach of these terms or applicable law.

Crescent Nest may temporarily suspend a participant from the Program while an investigation is completed.

Eligibility decisions will be made reasonably and based on the available information. Participants may contact Crescent Nest where they believe a referral or reward has been assessed incorrectly.

15. Missing or incorrectly attributed referrals

Referral tracking relies on the Referred Friend using the correct referral link or code.

Where a referral has not been recorded correctly, the Referrer may contact Crescent Nest within 30 days of the Referred Friend’s order date and provide:

• The Referrer’s referral-account email address.
• The Referred Friend’s name and order number.
• Any other information reasonably required to verify the referral.

Crescent Nest may manually review the referral but cannot guarantee a reward where the referral link or code was not used or the referral cannot reasonably be verified.

16. Errors and technical issues

Crescent Nest may correct or cancel a referral link, offer or reward that has been:

• Issued more than once.
• Assigned an incorrect value.
• Generated through a technical error.
• Applied contrary to these terms.
• Connected to an ineligible or fraudulent transaction.

Crescent Nest will act reasonably and will not remove a valid reward solely because of an error caused by Crescent Nest where the participant has already relied on it in good faith, except where necessary to address fraud, misuse or a legal requirement.

Crescent Nest does not guarantee that the Program will operate without interruption but will take reasonable steps to resolve material technical problems.

17. Privacy

Crescent Nest may collect and use personal information through the Program to:

• Register participants.
• Generate and administer referral links and codes.
• Attribute qualifying referrals.
• Communicate offers and rewards.
• Verify eligibility.
• Prevent and investigate fraud or misuse.
• Manage customer enquiries and disputes.
• Measure and improve the Program.

Information may be processed by Crescent Nest’s ecommerce, referral, email, analytics and technology service providers where reasonably necessary to operate the Program.

Personal information will be managed in accordance with the Crescent Nest Privacy Policy and applicable privacy laws.

Personal information collected through the Program will not be used for unrelated marketing unless the individual has separately consented.

18. Changes to or ending the Program

Crescent Nest may modify, suspend or end the Program where reasonably necessary, including for legal, operational, financial, security or fraud-prevention reasons.

Material changes will be published on this page, and the effective date will be updated. Changes will generally apply from the published effective date.

A valid Referral Reward earned before a change takes effect will remain available under the conditions that applied when it was issued unless it:

• Was issued in error.
• Relates to an order that later became ineligible.
• Resulted from fraud or misuse.
• Must be cancelled to comply with applicable law.

Where Crescent Nest ends the Program, participants will ordinarily have at least 30 days to use valid, unexpired Referral Rewards.

A shorter period may apply where immediate termination is reasonably required for legal, security or fraud-prevention reasons.

19. Consumer rights and governing law

These terms are governed by the laws of New Zealand.

Nothing in these terms excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, including rights available under the New Zealand Consumer Guarantees Act 1993, Fair Trading Act 1986, Privacy Act 2020 and other applicable laws.

If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

20. Contact

Questions or concerns about the Program may be submitted through the Crescent Nest Contact Us page.

Please include the email address associated with your referral account and any relevant order or referral details so Crescent Nest can review the enquiry.